Makerversity is Hiring a Community Manager

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We’re looking for an enthusiastic and people-focused Community Manager to lead the delivery and ongoing development of the Makerversity membership offer. This role plays a key part in growing our community, with a strong emphasis on engaging with potential new members. The ideal candidate will have experience in customer-facing roles and a keen interest in developing sales skills, as they will be responsible for introducing Makerversity to new audiences and presenting membership opportunities. You’ll work closely with our entire team and member base, reporting directly to the General Manager.
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Responsibilities:

➔ Being the first point of contact for Makerversity members
➔ Meeting, liaising, touring potential members and guests
➔ Maintaining high desk occupancy through sales targets and managing churn rate
➔ Set up new members: contracts, back end systems, invoicing and member inductions – including our residency programmes
➔ Developing and improving the overall membership offer
➔ Maintaining and improving current members experience: organising weekly breakfasts, lunchtime talks, clinics, community events and bi-yearly parties
➔ Maintaining and improving the working environment and spaces; liaising with cleaners, building/facilities manager, looking after the plants, stocking the kitchen supplies.
➔ Ownership and development of the online members portal including perks
➔ Leading large tours with Universities and partners
➔ Admin support to the General Manager.
➔ Maintaining the public email account.
➔ Collating and sending the weekly members newsletter.
➔ Showcasing members through events, socials including occasional blog posts on the Makerversity website
➔ Assisting in the organisation and delivery of private & public bookings
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Everyone at Makerversity shows

• Enthusiasm and can-do attitude
• Excellent organisational and interpersonal skills
• Collaborative: you must enjoy working within a team and be good at working with others to make great things happen
• Practical and hands on: you like rolling your sleeves up and getting stuck in.
• Great at multitasking and good attention to detail
• A good understanding of the design and digital making world

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What we offer you

We offer a flexible and supportive working environment, with a range of benefits and opportunities to develop.

This Includes:

• £29k - £31k yearly salary
• 4 day week offered, Pro rata
• 25 days holiday, plus bank holidays
• Makerversity membership
• Annual personal Training budget and other personal development opportunities
• Volunteer & Protest days
• Pension contribution
• Team away days & community parties
• Cycle to Work scheme
• Employee Assistance programme
• Discount at all Somerset House cafes, bars, exhibitions and special events
• Part of a 3,000 strong Creative Community at Somerset House

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For more information, see the full job description here.

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How to Apply

Please provide a CV and Covering Letter including the following information:

• Your interest in working for Makerversity and this position
• Details of your relevant knowledge, skills and experience

Please email your CV and Covering letter to jobs@makerversity.org

‍Deadline: Monday 16th June
Remote & in person interviews: w/c Monday 23rd June

To apply for the role, you must be eligible to work in the UK. We are not a sponsoring organisation.

If you have any questions or to submit applications or request information in an alternative format, please email charlotte@makerversity.org

Equity and Inclusion

At Makerversity, we're committed to breaking down barriers and creating an open, inclusive space for all. We actively encourage applications from those who are underrepresented in the creative and cultural sectors—this includes, but isn’t limited to, individuals of African, Caribbean, Arabic, Latin American, East Asian, South Asian, and South East Asian heritage; members of traveller communities; disabled individuals; LGBTQIA+ people; and those from low-income backgrounds.

We look forward to hearing from you!

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